Refund Policy

Subscriptions

You can cancel Pro at any time through the Stripe customer portal. Cancellation prevents the next renewal; access continues until the end of the paid billing period. Except where required by law, completed subscription charges are not automatically prorated.

One-time digital products

Full evaluations and implementation plans begin processing after Stripe confirms payment. Because computing and research work starts immediately, a change of mind does not normally qualify for a refund after processing has begun.

Service failures and duplicate charges

If SoloLens cannot deliver the purchased product, charges you twice, or bills an incorrect amount, contact us within 14 days. We will investigate and, where appropriate, retry delivery, correct access, or issue a full or partial refund.

Consumer rights

Nothing in this policy excludes rights or remedies that cannot be excluded under applicable consumer law.

Requesting help

Email [email protected] with the account email, purchase date, product, and a short description. Do not send card numbers or authentication secrets.